Refund and Cancellation Policy
A customer may request cancellation within 24 hours after payment for a full refund of the eChinaVisa service fee only if substantive review, document preparation, appointment, filing or shipping work has not begun. After that point, any service-fee refund is limited to the unearned portion determined from work already completed. Government, consular, shipping and third-party fees are separate and are not refundable once incurred. Visa refusal does not itself create a refund right. Approved refunds are initiated within 10 business days; the card issuer controls final posting time. This policy does not limit rights that cannot lawfully be waived.
eChinaVisa is owned and operated by Dragon Byte Design Inc. It is an independent visa application assistance service, not a government website, and is not affiliated with any Chinese embassy or consulate. Visa approval, visa validity and official processing times are determined solely by the relevant Chinese authorities.
Operator and contact
Dragon Byte Design Inc.
3436 Union Street, Flushing, NY 11354
privacy@echinavisa.com